c7c Frequently Asked Questions

Creating a c7c account takes under two minutes. Visit c7c.asia, tap the registration button, enter your mobile number, choose a secure password, and confirm your date of birth. You must be 21 years or older to register. Once your number is verified by OTP, your account is live and you can deposit instantly via bKash, Nagad, or Rocket.

c7c accepts your Bangladesh National ID Card (NID), passport, or driving licence for KYC. Upload a clear photo of the front and back of your chosen document, plus a selfie when prompted. Verification is usually completed within 24 hours. Players across Dhaka, Chittagong, Sylhet, Khulna, and all other cities follow the same process.

Tap Forgot Password on the c7c login page, enter your registered mobile number, and you will receive an OTP by SMS. Enter the OTP, then set a new password. If the OTP does not arrive within 60 seconds, check your number is entered correctly and tap resend. For further help contact [email protected] — our team responds 24/7.

No — c7c allows only one account per person. Running duplicate accounts breaches our Terms and Conditions and may result in all linked accounts being permanently closed with balances forfeited. If you suspect someone has opened an account in your name without consent, contact [email protected] immediately so we can investigate.

Email [email protected] from your registered address and clearly request account closure. Withdraw any remaining balance before submitting the request. Closure is processed within 5 business days. If your reason relates to gambling concerns, speak with our responsible gaming team first — a self-exclusion period may be a better fit than permanent closure.

c7c covers a wide range of cricket betting markets including BPL, IPL, T20 World Cup, ICC tournaments, Test matches, and ODIs. You can bet on match winner, top batsman, top bowler, total runs, innings totals, and live in-play markets as the match unfolds. Bangladesh Tigers fixtures are always featured prominently with competitive odds updated in real time.

Yes — no app download is required. All c7c slot games run fully in your mobile browser on both Android and iOS. Open c7c.asia in Chrome on Android or Safari on iPhone, log in, and head to the Slots section. Games load quickly even on standard 4G connections available across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

Yes. Every game on c7c is supplied by providers whose RNG systems are independently audited for fairness by recognised testing laboratories. Partners including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi all hold active fair-play certifications. Neither c7c nor the player can influence the outcome of any game — results are governed entirely by certified RNG algorithms.

RTP varies by game title and provider. Most slot games on c7c carry RTPs in the range of 94% to 97%, in line with certified online slot industry standards. You can find the exact RTP for any specific game in its in-game information panel — look for the i or ? icon inside the game. A higher RTP means a smaller house edge over a large volume of spins.

Yes. c7c offers a full live casino section powered by Evolution Gaming and Ezugi, with real dealers streamed in HD video. Available tables include Live Roulette, Live Blackjack, Live Baccarat, Lightning Roulette, Crazy Time, and Andar Bahar. Tables run 24 hours a day and are accessible directly from your mobile browser — no download needed, optimised for Bangladesh Standard Time peak hours.

c7c uses 256-bit SSL encryption across all pages and transactions to protect every player's personal and financial data. All games come from internationally certified providers with independently audited RNG systems. Payment processing runs through the secure infrastructure of bKash, Nagad, and Rocket. Player data is stored on secure servers and is never sold to third parties. For full details, review the c7c Privacy Policy.

The minimum age to register and play on c7c is 21 years old, without exception for all players in Bangladesh. Age is confirmed during KYC using a government-issued ID. Any account found to belong to a player under 21 is closed immediately and all deposits are returned. c7c encourages parents and guardians to use device-level parental controls to prevent minors from accessing gambling platforms.

To set a deposit limit on c7c, email [email protected] from your registered contact and state your preferred limit and time period — for example, a daily limit of ৳2,000 or a weekly limit of ৳10,000. Our responsible gaming team verifies your identity and applies the limit, typically within one hour during support hours. Deposit limits take effect immediately and cannot be increased for 24 hours after being set.

To self-exclude from c7c, email [email protected] and request a self-exclusion, specifying your preferred period — options typically include 1 month, 3 months, 6 months, or permanent exclusion. Your account is locked for the full duration and you will not be able to deposit, bet, or access your balance during that time. Self-exclusion requests are processed with full confidentiality and without judgement, usually within one hour.

If gambling is affecting your finances, relationships, or mental wellbeing, contact c7c support at [email protected] right away and request a self-exclusion or cooling-off period — we action it without judgement and in full confidence. Taking a break is a sign of self-awareness. You can also find warning signs, self-assessment tools, and a full list of responsible gaming options on the c7c Responsible Gaming page.