Responsible Gaming at c7c — Play Smart, Stay Safe

At c7c, responsible gaming is not simply a policy statement — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a platform that actively supports healthy gambling habits, provides practical tools to stay in control, and responds compassionately when gambling stops being fun and starts becoming a concern. Our dedicated responsible gaming framework reflects that belief in everything we do, from how accounts are set up to how support is delivered.

Gambling at c7c — whether you enjoy cricket betting during the BPL season, spinning slots, or playing live casino games — should always be a recreational choice made freely and within your personal budget. We encourage every player to set their own limits before they start playing, to monitor their own activity regularly, and to use the tools c7c provides if they ever feel their play is moving in an unhealthy direction. If you need support at any time, our team is available around the clock at [email protected].

Problem gambling develops gradually and can affect anyone, regardless of income, background, or experience. It is characterised by a loss of control over gambling behaviour — spending more time or money than intended, chasing losses, or continuing to gamble despite negative consequences in your personal, professional, or financial life. In Bangladesh, where mobile betting via bKash and Nagad has made access to gaming easier than ever, it is especially important for players to remain informed and self-aware.

c7c actively monitors gameplay patterns that may indicate a player is at risk. Where our systems flag a concern, a member of the support team may proactively reach out to check on a player's wellbeing. This monitoring is done in good faith and is part of our commitment to player safety — it is never used for commercial profiling or marketing targeting.

Self-exclusion is c7c's most comprehensive responsible gaming tool. When you request self-exclusion, your c7c account is fully locked for the duration you choose. You will not be able to log in, place bets, make deposits, or receive any promotional communications from c7c during the exclusion period. Your account balance at the time of exclusion is protected and will remain available for withdrawal even while excluded — contact support to arrange this.

Self-exclusion periods available at c7c are: 1 week, 1 month, 3 months, 6 months, and permanent (indefinite) exclusion. Permanent exclusion is irreversible — once applied, the account cannot be reopened under any circumstances. For fixed-period exclusions, your account will not reopen automatically at the end of the period; you must contact support to request reinstatement, and a mandatory 24-hour reflection period will apply before the account is unlocked.

If you are considering permanent self-exclusion, we encourage you to speak with our support team first. We can also provide information about professional counselling and helpline resources available in Bangladesh for people experiencing gambling-related difficulties.

c7c takes the protection of minors seriously. Our platform is strictly for players aged 21 and above, and we implement mandatory age verification during account registration to enforce this requirement. If a registered player suspects that a minor has gained access to their c7c account, they should contact [email protected] immediately so that we can investigate and take appropriate action.

If you share a device with family members — especially younger siblings or children — we strongly recommend locking your c7c account when not in use by contacting support to enable account-level access restrictions, keeping your login credentials private and never saving them in shared browsers, and using a PIN-locked or password-protected device to access c7c. These precautions are especially important in shared household environments in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh.